Like many brands, we switch back and forth between offering low rate, affordable shipping and offering free shipping. When shipping is not free, we do not charge markup over our cost to ship your packages. We never make money on shipping.
You may have noticed that on days we launch products, we generally do not offer free shipping. This is because we are a small brand and shipping is a major expense for us that hurts our ability to grow. If you really don't want to pay for shipping, you can wait and we will almost certainly run a free shipping campaign in the future. However, if you would like to shop with us on a launch day (e.g. to ensure you get your size before it sells out), you will have to pay for shipping.
Providing a great shopping experience for our customers is extremely important to us. We work hard to get your order shipped out from our warehouse as fast as we can (because we know getting packages is exciting)!
Please note that once your order is packed up and leaves our warehouse, it is in the delivery courier’s hands. This means a few things:
+ Any delays that occur while the delivery company has the package is truly out of our control, and we cannot be held responsible for them.
+ Delivery companies give us estimated shipping times. They are not guaranteed and are different region to region.
By placing your order, you agree to this shipping policy and understand that Paragon is not in control of any delays that occur once your package leaves our warehouse.