What is your return policy?
We want you to be happy with your products.
If you’re not, let’s fix it.
COVID-19 UPDATE: We are temporarily extending our return policy to accept packages within 45 days of purchase.
All returns/exchanges are processed as returns. Because of quickly fluctuating inventory levels, we do not offer a traditional exchange option. Most purchases may be returned within 30 days of the purchase date for in-stock orders (within 30 days of receiving your package for preorders) by making a request through our return center.
Please ensure that items are new -- unworn, unwashed, and undamaged. Any returned item felt to be biohazardous by the staff will be immediately thrown away and not eligible for return. All " FINAL SALE" purchases are final. No returns accepted.
Note: All returned items must be unaltered and include any original packaging, including all tags the item came with. If you adjusted the length of your leggings -- you will no longer be able to return them.
Cost of prepaid return labels will be deducted from your cash refund amount -- but not from a store credit request amount. Store credit refunds traded for cash will have the cost of return shipping deducted. We do not refund the original shipping fees unless we made an error.
For international orders, prepaid return labels are not yet available. Please use the returns page to initiate a return. You will then receive an email confirmation that includes the shipping address of our warehouse. It is highly recommended you ship your international package with a tracking number.