What is your return policy?
We want you to be happy with your products.
If you’re not, let’s fix it.
All returns/exchanges are processed as returns. Because of quickly fluctuating inventory levels, we do not offer a traditional exchange option. Most purchases may be returned within 30 days of the purchase date for in-stock orders (within 30 days of receiving your package for preorders) by making a request through our return center.
"Good Gift Return Policy" - For orders placed on November 16, 2020 through December 25, 2020, we will have an extended return period - all orders may be returned until January 18th, 2021. If you have issues with any return, please reach out to firstname.lastname@example.org for assistance.
Please ensure that items are new -- unworn, unwashed, tags still attached and undamaged. Any returned item felt to be biohazardous by the staff will be immediately thrown away and not eligible for return. All " FINAL SALE" purchases are final. No returns accepted.
Note: All returned items must be unaltered and include any original packaging, including all tags the item came with still attached. If you adjusted the length of your leggings -- you will no longer be able to return them.
For returns processed for return to original payment, the cost of prepaid return labels will be deducted from your refund amount. The refund amount is then returned to your original form of payment. For returns processed as store credits the cost of the prepaid label is waived or not charged. If you request a store credit returned to the form of original payment then the cost of return shipping label is deducted. We do not refund the original shipping fees unless we made an error.
For international orders, prepaid return labels are not yet available. Please use the returns page to initiate a return. You will then receive an email confirmation that includes the shipping address of our warehouse. It is highly recommended you ship your international package with a tracking number.