How do I start a return?

To request a return, simply navigate to our Return Center, enter your order number and email address, then choose the type of refund you'd like (refund to your original payment or store credit), and then select the items from the order you're shipping back and why.

Once that's completed, we’ll send you a prepaid shipping label with return instructions. The cost of this prepaid shipping label is deducted from the refund if you chose refund to original payment. There is no charge for the return label if you choose store credit. 

For international orders, prepaid return labels are not yet available. Please use our Return Center to initiate a return. You will then receive an email confirmation that includes the shipping address of our warehouse. It is highly recommended you ship your international package with a tracking number.

Still need help? Contact Us Contact Us