What if my item is damaged, defective, or incorrect?

We double check every order that we send out but we’re human and sometimes we make mistakes. If we sent you the wrong product or your product is damaged, we’ll make it right.

Our Return Center has the ability to process defective returns and incorrectly shipped items. For both issues, start a normal return, select the item and choose defective or received wrong item. You will be asked to upload a picture of the defect or wrong item. Our customer service team will evaluate the picture and once the defect or error is confirmed, a prompt full refund will be issued. Also, please reach out to us with your order number if you start a defective or received wrong item return so we can look for it in our return app.